As a Senior Service Designer within the Customer Experience team, you will map and measure pain points, identify causes and solutions, find new opportunities, and lead the creation of service blueprints to envision new customer experience for our clients products, services, and propositions both in store and online. This may include stores, contact centres, websites, apps, checkouts, loyalty propositions, operations – or new concepts, services and experience areas that need to be explored, defined and developed.

* Wide range of experience as a customer experience, service or UX designer ideally for a big brand * High level of creativity, problem-solving skills in both physical and digital space * Adept at collaborating with and influencing stakeholders through a range of design led methods, including workshops, user testing and prototyping – championing the voice of the customer whilst balancing business objectives * A thorough technical understanding of inclusive design frameworks * Expert skills with Adobe, Sketch and rapid prototyping tools * Methods and practices of usability research and confidence in conducting research and interpreting results